FAQ
Home - FAQ
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Do you offer after-sales support and warranty?

We provide a 2-year warranty covering motor, sensors, and structural components. Global 24/7 technical consultation is available via phone/email, and on-site maintenance services are offered in key regions within 48 hours of service requests. Extended warranty and annual maintenance contracts are also optional.

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Is the gate compatible with our existing access control system (e.g., campus cards, government ID systems)?

Absolutely. Our gate supports seamless integration with most third-party access control systems, including campus cards, employee IDs, QR code scanners, and IoT platforms. Our technical team will provide customized integration solutions to match your current workflow.

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Can the gate withstand harsh weather conditions (e.g., extreme temperatures, humidity)?

Core safety features include infrared anti-pinch sensors, obstacle detection (0.5-second response time), emergency stop buttons, and overload/overheating protection. For schools or public venues, we can add extra safety buffers and slow-start/slow-stop functions.

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What is the service life of the gate, and what maintenance is required?

With high-strength aluminum alloy construction and premium components, the gate has a service life of 8-10 years. Routine maintenance includes monthly cleaning (to remove dust/debris) and annual motor inspection—no frequent repairs needed, reducing long-term costs.

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How long does installation take, and is it disruptive to our daily operations?

Installation typically takes 1-2 days for standard sizes (3-10m) and 3-4 days for larger/custom projects. Our team works during off-peak hours (e.g., weekends, holidays) to minimize disruption. The trackless design eliminates ground excavation, ensuring quick and non-intrusive setup.

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What customization options are available for the electric retractable gate?

We offer full customization for length (3-20m, extendable on request), height (1.6-2.2m), color (silver, black, gold, etc.), opening mode (sliding/folding), and access control systems (IoT integration, card swipe, etc.). Logo engraving is also supported to align with your brand/image.

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